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SHIPPING POLICY

            I do offer free standard shipping on all Domestic online orders of $200. This excludes any commission pieces. The cost for shipping will automatically be deducted at checkout for all eligible orders. No coupon code necessary.

           Once your order has been shipped, you will receive an email with your tracking and shipping information. In order to get your items to you as quickly as possible, your order may be fulfilled in more than one shipment. You will only receive the shipping confirmation email when the last item has shipped.

            Shipping Costs are estimated through the weight of the product and its packaging. We use Pirate Ship shipping company to achieve the cheapest rates available. For international shipping, please grant us grace as we complete your order. International shipping may take up to 4-6 weeks to receive. We will notify you if we receive any updates and most certainly send you a tracking number.  

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         We ship only on business days. Business days are from Monday to Friday, excluding holidays. Please note that shipping times do not include processing time - orders generally take 1-5 days to be processed.

 

If you have any questions, please don't hesitate to contact me! My email is mariastarr@potteryofthestarrs.com

CUSTOMER CARE

          Most of our pottery is food, microwave, and dishwasher safe. All the glazes I use are lead-free. I do suggest handwashing your items if they are too large to fit in the top shelf of the dishwasher. If you place it in the microwave, it will be warmer than normal plates. I suggest using a hand towel to take it out. All of my items are not suitable for the oven or the freezer. Place in the oven and freezer at your own risk since I have not tested it myself. 

RETURNS, EXCHANGES, and REFUNDS

         Returns and exchanges are not accepted. Refunds are given in the event of damage in shipment. For a damage refund, you must contact me with the following: your order number and images of the: broken pottery, the packaging, and the shipping label. This must be send to me in a timely manor. Failure to provide these details may result in a refusal of a refund. 

WHOLESALE INQUIRIES

           I absolutely love making commission work and would love to make work for your business. Please send me your request/ idea to my contact page and lets work together! 

Frequently asked questions
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